Join us in aerospace, defense, security, and space, as a Service Desk Analyst in our IS/IT team. You’ll be at the heart of our digital transformation, providing essential IT support to over 2,500 colleagues across various business lines.
Your Role:
⦁ Be the first point of contact for end-users experiencing technical issues.
⦁ Resolve incidents through phone support, our incident management system, and in-person at our Genius Bar.
⦁ Transition to second-line support after gaining experience.
⦁ Monitor tickets you create and/or those assigned to you.
⦁ Support end-users at the service desk.
⦁ Contribute to maintaining our knowledge base and ensuring it’s up to date.
Functie-eisen
What You Bring:
⦁ MBO level 4 in ICT and experience in service desk support.
⦁ Strong problem-solving skills and the ability to manage complex incidents.
⦁ Proficiency in Dutch and English.
⦁ Experience with incident/service management systems (ServiceNow is a plus).
Competenties
What We Offer:
⦁ An exciting, international, high-tech environment.
⦁ Opportunities for personal development and growth within the company.
⦁ A flexible work culture focused on work-life balance.
Inclusiviteit en diversiteit
Uiteraard staat deze vacature open voor iedereen die zich hierin herkent. We geloven dat diverse teams van belang zijn voor ons als lerende organisatie, die voorop wil blijven lopen in de wereld van werk. Want juist verschillen tussen mensen zorgen voor groei. Van collega's, klanten, kandidaten en daarmee van Yacht. Heb jij een uniek talent? We ontmoeten je graag.